Costco Tire Service Center

Went in for a small tire puncture and also got a rotation/balance. I waited for a good hour which is fine. When returning my car they claimed the tire was fine but turns out they checked the wrong tire. I told them numerous times before what tire was punctured so I don’t know how they goofed that. They took over an hour and a half to patch the small leak in the right tire.

Today, I went in for a scheduled tire installation appointment at Costco. The plan was simple: I pre-ordered the tires online and booked today’s appointment. While trying to place the order, I encountered issues with my account, even though both my husband and I are Costco members. To help, my mother-in-law—who is a retired Costco employee of over 30 years—placed the order for us under my name and paid using her account. This didn’t seem unusual to us, especially considering many parents buy items for their children. I even called the tire department the day before to confirm the appointment and asked if there was anything I needed to bring. I was told “no.” Upon arrival, the first employe…

Had a couple phone calls with the tire center to try scheduling an appointment. The customer service is rather poor. Ex: - They’d let me make an appointment, but they didn’t know if they might have the tire size in stock, so I should instead order them online and then make an appointment after they arrive. This whole process would take an unnecessary amount of time. - I had a rim that needed replacement, with a new OEM one I would have brought. They mentioned there would be an $18 fee per wheel which doesn’t seem to make much sense. Decided to go with big O tires nearby, treated significantly better and had new tires and an alignment done extremely quickly.

Two hours wait for a patch after a scheduled maintenance. Bring a book to read. I initially gave them 3 stars. However, after they delivered the car they stated that they could not find any issues. When I arrived home, after driving in the rain, I was able to easily spot the whole.

Fast service with great Costco value. I had a tire issue that need to be dealt with asap. I stopped by on a Saturday afternoon and was attended to very quickly. Jv was very helpful and attentive. I was able to have my car tires replaced in about 2 hours on a Saturday.