🔧 Audi San Francisco Service Department

I have always had great and friendly service for small questions or full tune up and repairs. My last visit Marcos Garcia was very helpful and as usual everyone is very nice!

I recently took my Audi for service at Audi SF, and I can't express how impressed I was with the experience! Chris, who assisted me, provided exceptional service from start to finish. He was knowledgeable, attentive, and genuinely cared about addressing my concerns. Chris took the time to explain the service process, answered all my questions, and ensured I felt comfortable throughout my visit. The level of professionalism and customer care he demonstrated was outstanding. The service itself was completed in a timely manner, and I appreciated the thorough follow-up. It’s clear that Audi SF values its customers, and Chris exemplified that commitment perfectly. I highly recommend Audi SF for anyone needing service; you won't be disappointed! Thank you, Chris, for making this experience stellar!

I purchased a service package to cover the 55k and 65k services for my vehicle in 2018. When I arrived for my 65k service today I was informed that the service package had expired in 2020 and the service would not be covered by the package I'd already paid for even though it went unused and no expiration date had been mentioned when I purchased the service package. To add insult to injury the cost I was quoted for the oil change that the service consisted of was $425 dollars, which is extortionate. Rather than continue to do business with a group like this I opted to take my business elsewhere and I'd recommend you do the same.

This is a review of Audi San Francisco Service Dept. Brought car in at 8:15am on Friday morning for a 2 day repair. This was for a prepaid 85,000 mile service and additional repairs because the "check engine" light came on a week earlier. Service Dept provided me a printed quote of $3,200 relating to the "check engine" light and I approved the work. On Monday afternoon I left several messages for my service rep and one message for the manager requesting status on my car. I never heard back with any information on my car even though the car was expected to be ready Monday night. Tuesday morning I contacted the Service Dept again and was informed that car wouldn't be ready until Tuesday evening at the earliest. Tuesday afternoon the service manager contacted me and indicated that the car would be ready mid-day Wednesday. When I picked up the car I was informed that the Service Dept charges an extra 3% for credit card payments and pointed me to a small printed note on their computer terminal. When I explained that they had my car for 4 days instead of 2 days and that no one had bothered to call me at the end of the second day with a vehicle status, the service rep agreed to waive the 3% charge. When the service rep provided me the invoice the total was $4,700 instead of $3,200 per the written estimate. No one ever contacted me to indicate that they found an additional $1,500 of repairs and I never approved an additional work. Since I disputed the amount the service rep discussed it with his manager. I told him that if necessary I would drive home and bring my copy of the printed estimate that I approved. Even though I'm certain his computer system has the identical $3,200 estimate that I approved he never offered to print his copy and he never admitted that he could see it in his system. After he spent additional time discussing this with his manager he went into his system, deleted the $4,700 invoice, and recreated an invoice for the exact amount of my $3,200 estimate. Completely unethical behavior. UPDATE: Within a few days San Francisco Audi Service Dept contacted me and told me $3,200 original estimate the Service Advisor quoted me was a "discounted price" ($1,500 less than the regular retail price of $4,700, equal to a 32% discount). When the Service Advisor's manager asked the Service Advisor why he gave me the discount the Service Advisor didn't have an answer. I wasn't told it was a discounted price and I've never met the Service Advisor before, so there's no reason to believe it was a discounted price. When I picked up the car the Service Advisor was out ill. Supposedly the staff I was working with didn't know that the original Service Advisor had quoted me a discounted price and that's why the were attempting to charge me the $4,700 regular retail price. However, when I picked up the car the staff told me the reason the invoice was $4,700 instead of $3,200 was because they found additional work that needed to be done while they were repairing my car. Since the Service Dept initially provided me a lengthy $4,700 invoice before reissuing a much shorter $3,200 invoice I assume that the Service Dept did do additional work, without notifying me or getting pre-approval. Since I keep a complete repair history of the car, I made several requests to the Service Dept to let me know what additional work they performed that was included in the initial $4,700 invoice. The Service Dept has never responded to my request. The story I was provided in the follow-up call from the San Francisco Audi Service Dept directly conflicts with the interaction I had with the service personnel when I picked up the car. The follow-up call I received is full of a bunch of nonsense.

I am deeply concerned about the business ethics at this service center. My car displayed an urgent air suspension malfunction alert requiring immediate attention. I made an appointment online and brought it in promptly. Upon arrival, a senior-looking staff member informed me that their website "shouldn't be accepting appointments" as they are "only doing maintenance work". There wasn't even an apology for the website error that wasted my time. What troubled me wasn't this limitation but his complete lack of concern for my safety situation. No acknowledgment of the safety alert, no concerns about a potentially dangerous suspension issue. He clearly wanted me to leave and even smugly suggested my only alternative was leaving my car there for weeks. He provided no suggestions for alternative service centers, no advice about the safety warning, and no options for addressing my urgent situation. Potential customers deserve to know how they handle urgent safety concerns.