Audi San Francisco Service Department

I have always had great and friendly service for small questions or full tune up and repairs. My last visit Marcos Garcia was very helpful and as usual everyone is very nice!

I recently took my Audi for service at Audi SF, and I can't express how impressed I was with the experience! Chris, who assisted me, provided exceptional service from start to finish. He was knowledgeable, attentive, and genuinely cared about addressing my concerns. Chris took the time to explain the service process, answered all my questions, and ensured I felt comfortable throughout my visit. The level of professionalism and customer care he demonstrated was outstanding. The service itself was completed in a timely manner, and I appreciated the thorough follow-up. It’s clear that Audi SF values its customers, and Chris exemplified that commitment perfectly. I highly recommend Audi S…

I purchased a service package to cover the 55k and 65k services for my vehicle in 2018. When I arrived for my 65k service today I was informed that the service package had expired in 2020 and the service would not be covered by the package I'd already paid for even though it went unused and no expiration date had been mentioned when I purchased the service package. To add insult to injury the cost I was quoted for the oil change that the service consisted of was $425 dollars, which is extortionate. Rather than continue to do business with a group like this I opted to take my business elsewhere and I'd recommend you do the same.

This is a review of Audi San Francisco Service Dept. Brought car in at 8:15am on Friday morning for a 2 day repair. This was for a prepaid 85,000 mile service and additional repairs because the "check engine" light came on a week earlier. Service Dept provided me a printed quote of $3,200 relating to the "check engine" light and I approved the work. On Monday afternoon I left several messages for my service rep and one message for the manager requesting status on my car. I never heard back with any information on my car even though the car was expected to be ready Monday night. Tuesday morning I contacted the Service Dept again and was informed that car wouldn't be r…

I am deeply concerned about the business ethics at this service center. My car displayed an urgent air suspension malfunction alert requiring immediate attention. I made an appointment online and brought it in promptly. Upon arrival, a senior-looking staff member informed me that their website "shouldn't be accepting appointments" as they are "only doing maintenance work". There wasn't even an apology for the website error that wasted my time. What troubled me wasn't this limitation but his complete lack of concern for my safety situation. No acknowledgment of the safety alert, no concerns about a potentially dangerous suspension issue. He clearly wanted m…